Policy and Service Guidelines
We provide web hosting to hundreds of clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.
Content: All services provided may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all our servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Both DogGear/DogBits/QUESS and our providers will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives
• Warez sites
• Sites with adult or pornographic content
• Unlicensed Music (MP3 Files)
We will be the sole arbiter as to what constitutes a violation of this provision.
Disclaimer – We and our network providers are not responsible for any damages caused by services provided, and makes no warranties of any kind, expressed or implied for services we provide.
Commercial Advertising – Email: Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision.
Background Running Programs We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed. IRC We currently do not allow IRC or IRC bots to be operated on our servers.
Server Abuse: Any attempt to undermine or cause harm to a server, or customer is strictly prohibited. Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion.
All accounts and customers using our services must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation without notice or refund for the remaining months fees.
Customers who are on recurring plans are due for automatic billing from their credit card on the monthly, quarterly or yearly anniversary date after sign up, and every anniversary thereafter, on or about the same day of the month. If your credit card information has changed, then you must notify us immediately so we may change this information. If on your bill date, your credit card is declined, your account may be interrupted temporarily and an email will be sent to the address on file to notify you of this problem. If payment is not arranged within 14 days, we will close your account, and any files will be lost. All prices are in US Dollars (USD).
Credit Card Payments
We are happy to accept Visa, Mastercard, Discover, American Express cards for payment as well as Paypal. We use various fraud prevention methods to protect us, our merchant account, our bank and the customer who owns the credit card being used. This includes tracking the IP number and ISP of the person who is using the credit card, verifying the card matches the Zip Code and Address of the cardholder. If anyone attempts to obtain service using a fraudulent credit card, your hosting account will be terminated without warning, we will have the right to place an ‘account suspended’ page on your IP, and we will cooperate with authorities to report the incident and the information used to obtain the account including your domain name. We take credit card fraud very seriously. If you have received a credit card statement with our name on it, and did not order our services, please email email@example.com immediately. Your credit card statement will be billed by QUESS.
If for any reason you are not satisfied with our services, please let us know. We build our services around making hosting simple for the customer and want you to be happy. If for some reason we cannot meet your needs, you may notify us in writing and we will discontinue billing your account at the end of your current bill cycle. No refunds are issued for hosting services already paid for, except during the first 30 days of service.
New domain registrations are final once submitted, however you may transfer your domain to another provider if you wish. Once you have submitted your order for a domain name it is registered and not reversible, and we cannot refund the domain registration charges. To transfer or modify domain information, email us. If a domain is not available or taken before our system can register it, we will notify you and offer to register another domain or refund the registration charges.
Data Transfer Allowances (monthly data transfer / bandwidth)
Our policy is to notify the customer in the event an account comes close to or exceeds their included monthly limit, and ask them to upgrade to a higher package. If we cannot contact the client, cannot upgrade the account or they refuse to upgrade, then we charge $15.00 per 1000 MB per month.
We make no promises of profit or income. You are responsible for abiding by laws/tax laws applicable in your place of business. .